Process discovery: how your company really operates.
We document how work is done today, not how it should be in theory. It's the starting point to automate, get certified or hand over the operation.
Nobody can improve what they haven't seen in full.
When you need a formal process discovery.
Everyone does it differently
Three people run the same process three different ways and none of them is written down.
Automating without knowing what
Software gets bought for a process nobody has mapped. That's where cost overruns begin.
Risky operational handover
When a key person leaves, they take the whole process with them in their head.
What we deliver.
It's implemented in stages, in the order that least disrupts your operation.
With the people who do it
We talk to the people who do the work, not just the people who supervise it.
The real flow, documented
A diagram of the process as it happens today, with its detours and exceptions.
Where it breaks
Bottlenecks, rework and controls that don't exist.
Who does what
Responsibility matrix by activity.
What information moves
What gets captured, where it lives and who needs it later.
What to do with this
Prioritization of what's worth redesigning, automating or eliminating.
From where you are to where you want to be.
Assessment
We look at how you operate today and where time or money is being lost. A fifteen-minute call to define the next step.
Data load and setup
We agree on the processes to map, participants and the interview schedule.
Assisted go-live
We train the team that will use it and support you through the first month-end close.
Ongoing operation
Support with an assigned account owner and contractual response times.
What people ask before signing up.
Does it disrupt operations?
Very little. They're short interviews and targeted observation, scheduled with the team.
What do I get at the end?
Process maps, a responsibility matrix, pain points and prioritized recommendations.
Does it work for quality certification?
Yes, it's the documentation base any management system requires.
How we quote.
We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.
Quote after the assessment
After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.
Processes, data and users
How many processes, how many areas and what depth of documentation you need. How many people will use it, how much data needs to be migrated and how custom it needs to be.
Support by plan
Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.
Let's see how your company operates today.
A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.
Book your assessment
Leave us your details and we'll set it up for the next business day.
You're talking to Génesis, Valtriom's AI