Procedures that people actually use.
Manuals and procedures written to operate by, not to file away. In a short format, with clear owners and examples from the real work.
The manual exists. Nobody opens it.
Why most procedures don't get used.
Extremely long documents
Fifty pages nobody reads when they have a specific question in the middle of a shift.
Written by people who don't do the work
Drafted by management, without the practical detail of whoever does the job.
Outdated from day one
The process changed, the document didn't, and the team stopped trusting it.
How we write them.
It's implemented in stages, in the order that least disrupts your operation.
Short and easy to look up
One procedure per task, with numbered steps and acceptance criteria.
With the people who do it
Written together with the team that does the work, and validated by them.
Includes the exceptions
What to do when the case isn't standard, which is exactly when you need the manual.
Who approves and who executes
No ambiguity about who can decide what.
Works for training
The same document is used to train new staff.
With an owner and reviews
Each procedure has an owner who keeps it current and a review date.
From where you are to where you want to be.
Assessment
We look at how you operate today and where time or money is being lost. A fifteen-minute call to define the next step.
Data load and setup
We define which procedures to document and who takes part in writing them.
Assisted go-live
We train the team that will use it and support you through the first month-end close.
Ongoing operation
Support with an assigned account owner and contractual response times.
What people ask before signing up.
Do they work for quality certifications?
Yes, they meet the documentation requirement and are also used day to day.
Who keeps them up to date?
An owner is assigned to each procedure with a periodic review date.
How long does it take to document an area?
It depends on the number of procedures; it's defined in the assessment.
How we quote.
We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.
Quote after the assessment
After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.
Processes, data and users
How many procedures, how many areas and whether you need a certification format. How many people will use it, how much data needs to be migrated and how custom it needs to be.
Support by plan
Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.
Let's document what today lives in someone's head.
A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.
Book your assessment
Leave us your details and we'll set it up for the next business day.
You're talking to Génesis, Valtriom's AI