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Contact

Let's talk. No endless forms.

Tell Génesis what you need and it'll point you in the right direction right now. If you'd rather talk to a person, the direct channels are below.

✓Electronic invoicing with the DGI included
✓Local support with an assigned account owner
Génesis Online
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What we see often

Each inquiry has its channel. Here they are.

So your message reaches someone who can solve it.

You're going to buy something

Quotes, expansions and sales inquiries. Génesis points you in the right direction and puts the proposal together.

Something stopped working

If you're already a customer and the system fails, the support channel has committed response times.

Something was left pending

If a project stalled or didn't deliver what was expected, the after-sales channel reviews it.

What gets up and running

How to contact us.

It's implemented in stages, in the order that least disrupts your operation.

Génesis

Right here, 24/7

It points you in the right direction instantly and leaves a record so the team can follow up.

Office

+507 833-8170

Monday to Friday, 8:00 a.m. to 5:00 p.m., Panama time.

WhatsApp

+507 6930-5559

Customer service and support. Message us and we'll reply right there.

General email

hola@valtriom.com

Sales and general inquiries.

Support

ayuda@valtriom.com

System failures and usage questions, with a request number.

Assessment

15-minute call

We review your operation and come away with priorities in writing.

Location

Panama City

Remote operation across the country, with on-site visits when the project requires it.

15-minute call

Tell us what you need.

A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.

✓No commitment, no contract involved
✓We reply the same business day

Book your assessment

Leave us your details and we'll set it up for the next business day.

Or message us on WhatsApp: +507 6930-5559 · hola@valtriom.com