VTM Pharma Flow — by Valtriom
The complete pharmaceutical operation, with the documentation the health authority requires.
A vertical built for pharmaceutical wholesalers, importers and drug distributors: health registrations and licenses with expiration control, pharmacovigilance linked to the batch, monitored cold chain, tender sales, medical visits, distribution routes and returns. 21 modules already built and running, not a configuration promise.
Génesis, Valtriom's AI
Ask about your pharmaceutical operation.
Génesis knows this vertical module by module. Tell it how your company works —what you import, how you store it, whether you sell to institutions— and it tells you what gets implemented first.
- I import medicines. How do I keep track of health registrations?
- How is a batch traced when there's a complaint?
- We sell to the public sector through tenders. Does it cover that?
- How long does implementation take and where do you start?
It answers on the spot. If you'd rather talk to a person, it hands you over to the team.
What's included
Five areas of the operation, covered end to end.
Each module solves a real procedure in the industry, not a generic feature adapted to fit. They're activated in parts, in the order that least disrupts the operation.
Modules
Regulatory compliance
Health registration of medicines
Registration number, validity, documents and owner per imported product, with an alert before expiration.
Product licenses
Licenses linked to the product, expiration control and automated renewal.
Pharmacovigilance
Reports of adverse reactions and therapeutic failures, traceable down to the batch.
Pharmaceutical waste management
Expired and non-conforming products segregated and taken all the way to their destruction certificate.
Modules
Storage and quality
Temperature alerts
Cold chain monitoring with an automatic alert on any deviation in the warehouse or cold room.
Cleaning and fumigation
Digitized warehouse cleaning and fumigation control, with owner, date and evidence.
Physical inventory count
Planned counts, reconciled against inventory, with the difference justified.
Receipt returns
Return to the vendor of non-conforming receipts, with the reason and the inventory impact.
Modules
Commercial operation
Institutional sales through tenders
Awarded line items, committed quantities, partial deliveries and contract follow-up.
Centralized sales
Validation and negotiation before confirming, with a commitment document backing the order.
Specialized visits
Visits to doctors and points of sale: what was presented, which samples were left and what commitment was made.
Quotas, promotions and routes
Targets per sales rep, current promotions and attainment tracking.
Modules
Distribution
Order picking
The warehouse picks from the delivery order, not from the invoice.
Delivery planning
Each delivery assigned to its driver, with the day's load visible before heading out.
Distribution routes
Geographic routes linked to customers to group deliveries and visits by area.
Claims and returns
Expiration claims and general returns, traceable down to the batch and the customer.
Modules
Third parties and maintenance
Vendor evaluation
Periodic rating of critical vendors, with a history that supports repurchasing.
Vendor and customer onboarding
Request, review and approval before a third party goes active.
Letter of commitment
Request, approval and issuance of the letter of commitment.
Equipment maintenance
Maintenance plans for the warehouse and critical equipment, linked to inventory.
How we apply it
Everything that applies to a pharmaceutical wholesaler, and how far each piece goes.
Fifteen services you can hire separately or together, under a single account owner. Each one has its own page with the scope in writing.
The system and collections
ERP
ERP system built on Odoo
The system where compliance lives, not just the sale.
- Health registration with validity dates and early alerts
- Batch and expiration from import to customer
- Cold chain with deviation logging
- Batch recall with calculated scope, not estimated
Electronic invoicing
Electronic invoicing in Panama
Billing the DGI accepts, running from day one.
- Electronic invoice folios monitored before they run out
- Electronic signature certificate managed
- Integration module with the ERP
- Support when the DGI rejects a document at month-end close
Reports
What an inspection is going to ask for
And what the business needs so it isn't left holding expired product.
- Product about to expire, sorted by date
- Full traceability by batch
- Margin by line and by laboratory
AI agents
WhatsApp Assistant
The pharmacy checks availability by batch
Answers with stock, price and dispatch date without tying up the sales rep.
What it doesn't do: It doesn't hand out safety information without the current sheet.
Sales Agent
Quotes the pharmacy chain's order
With its volume price tiers and real availability.
What it doesn't do: It doesn't close discounts outside the range you authorized.
Collections Agent
Chases the pharmacy that buys on credit
Escalating reminders with the real account statement.
What it doesn't do: It doesn't negotiate payment terms on its own.
Business Copilot
“Where did batch 8830 end up?”
Traceability, asked in plain language, answered from real data.
What it doesn't do: It doesn't show anything the person asking isn't allowed to see.
Document extraction
Registrations and certificates read, not typed
Health registration, certificate of analysis and import document, linked to their batch.
What it doesn't do: It doesn't approve the batch release: quality signs off on that.
Voice Agent
Answers the phone for the customer who needs it today
Confirms availability and takes the order with the batch identified.
What it doesn't do: It doesn't give clinical or substitution recommendations.
AI governance
Policy
What the AI can say on your behalf
In a regulated industry, this has to hold up in an audit.
- What it answers about product, price and terms
- What it has to escalate to a person
- What data it can use and what it can't
Committee
Who authorizes a change
With regulated products, changing the script without control is a risk.
- Who approves changes
- Log of what changed and when
- Periodic review of what it answered
Measurement
Monthly AI usage report
Without that number, you don't know if it's working for you.
- How many conversations it resolved on its own
- How many it escalated and why
- Where it got things wrong and what that cost
Where it runs, network and security
Infrastructure
Regulatory history kept and restorable
In this industry, a file that can't be restored is an audit finding.
- Years of retention with tested restores
- Tested backups, not just scheduled ones
- Monitoring that alerts before you notice
Networks
The cold chain monitored, and the network that reports it
An outage with no record is product you can't vouch for.
- Sensors and connectivity in cold rooms
- Backup power in the equipment room
- Coverage in the warehouse, receiving and dispatch
Cybersecurity
Protecting the regulatory file
Your health registrations and certificates are your license to operate.
- ESET in administration, quality and the warehouse
- Managed and reviewed firewall
- Access logs to back you up in an audit
Custom work and support
Development
The report the health authority requires from you
Pharmacovigilance and traceability in the format they ask you for.
- Your own report format
- Batch recall with calculated scope
- Documented code, in your name
Support
Who answers when it goes down
And not on a Tuesday at 10 a.m., when everything works.
- Assigned account owner who knows your operation
- Response times written into the contract
- Hands-on support through the first month-end close
We don't publish a price for this for the same reason we don't publish one for the system: it depends on the size of your operation, how much data needs to be migrated and how custom it needs to be. A one-hour consultation sets the scope and a fixed price.
Does your pharmaceutical operation still depend on files and spreadsheets?
We show you which part gets organized first and what the health authority requires at each point.
Frequently asked questions
What pharmaceutical wholesalers in Panama ask.
Does it work for a pharmaceutical wholesaler that imports and distributes?
Yes. The vertical covers everything from the health registration of the imported product to delivery on the route, including storage, quality, the sales force and returns.
How is the expiration of registrations and licenses controlled?
Each product carries its health registration and licenses with a validity date. The system alerts you before expiration and keeps the renewal process on record, with its documents.
What happens when there's an adverse reaction?
The pharmacovigilance report is filed and linked to the batch, the product and the customer, so the investigation doesn't depend on digging through paper.
Can a batch be traced all the way to the end customer?
Yes. The batch is followed from receipt to delivery, and from there to any complaints, returns and destruction certificates involving it.
Does it cover tender sales?
Yes. Awards are handled with their line items, committed quantities and partial deliveries, with tracking of the contract's progress.
Is everything implemented at once?
No. The usual approach is to start with health registration, batches and traceability, and add distribution and the sales force once the operation is stable.
You're talking to Génesis, Valtriom's AI