Software for technology stores in Panama.
Equipment retail with serial numbers, warranties and after-sales service. Fast checkout, margin control and DGI invoicing, with the record of every sale saved.
Tech retail margin gets lost in the details.
What weighs most on technology stores across the country.
Prices that age fast
The cost changes with every import and the display price falls behind.
Warranties and returns
Claims with no record of which serial number was sold and on what date.
Uncontrolled accessories
Hundreds of small SKUs that run out or go missing without a record.
Checkout, serial numbers and after-sales.
It's implemented in stages, in the order that least disrupts your operation.
Sales with a DGI invoice
Fast checkout with a barcode scanner and the electronic invoice issued.
Traceability per unit
Serial number recorded at sale, available for warranties and claims.
Price vs. real cost
Alert when a product ends up selling below the target margin.
Repairs and RMA
Equipment under warranty or repair with status and owner.
Accessories and consumables
Control of small SKUs with restocking based on turnover.
Consolidated stock
Availability and transfers between branches.
Everything that applies to a technology store, and how far each piece goes.
Fifteen services you can hire separately or together, under a single account owner. Each one has its own page with the scope in writing.
The system and collections
What keeps the operation running every day.
ERP system built on Odoo
The system that ties the sale to the warranty and the return.
- Serial number per unit, from purchase to sale
- Warranties with date and vendor, without digging through paperwork
- RMA: what was returned, to whom and in what condition
- Online store and counter on the same stock
Electronic invoicing in Panama
Billing the DGI accepts, running from day one.
- Electronic invoice folios monitored before they run out
- Electronic signature certificate managed
- Integration module with the ERP
- Support when the DGI rejects a document at month-end close
Where the margin goes
In tech, the price is already set. The margin is defended from the inside.
- Margin by product line and by brand
- Equipment with more than 90 days in inventory
- After-sales cost per product
AI agents
Each one says what it does and what it doesn't. The limit is in writing.
“Is my device ready?” answered without a phone call
The customer checks on their repair and gets the real status.
What it doesn't do: It doesn't promise a delivery date the technician hasn't confirmed.
Quotes the corporate order
Ten laptops for an office, with their price and availability.
What it doesn't do: It doesn't close discounts outside the range you authorized.
Chases the company that bought on credit
Escalating reminders with the real account statement.
What it doesn't do: It doesn't negotiate payment terms on its own.
“Which brand gives me the best margin?”
Asked in plain language, answered from real data.
What it doesn't do: It doesn't show anything the person asking isn't allowed to see.
The distributor's invoice comes in without anyone typing it
Reads the document and loads model, serial number and cost.
What it doesn't do: It doesn't approve the purchase: it leaves the draft for review.
Answers the support phone at peak hours
Takes the case and schedules the inspection without tying up the technician.
What it doesn't do: It doesn't diagnose a fault over the phone.
AI governance
The rules for what an agent can say on behalf of your business.
What the AI can say on your behalf
In writing before you switch it on, not after the first problem.
- What it answers about price, complaints and terms
- What it has to escalate to a person
- Which customer data it can use and which it can't
Who authorizes a change
With partners or several branches, it keeps everyone from changing the agent's script on their own.
- Person responsible for approving script changes
- Log of what changed and when
- Periodic review of what it answered
Monthly AI usage report
Without that number you don't know if it's working for you or you just like it.
- How many conversations it resolved on its own
- How many it escalated and why
- Where it got things wrong and what that cost that month
Where it runs, network and security
The layer nobody notices until something slows down.
The register keeps charging if the internet goes down
An afternoon without charging can't be recovered.
- The point of sale works locally and syncs when the connection is back
- Tested backups, not just scheduled ones
- Monitoring that alerts before you notice
Customer Wi-Fi separate from the register's
Whoever browses in the store doesn't share a network with payments.
- Guest network separate from the point of sale
- Coverage on the floor and in the stockroom
- Cabling sized for the real number of registers
What you sell, we install too
We're an ESET and Fortinet partner: you can resell them with us behind you.
- ESET on your devices and on your customers'
- Fortinet for the perimeter, sized before selling
- Second-level support for what you resell
Custom work and support
When the standard isn't enough, and who answers after go-live.
Serial numbers, warranties and RMA the way your after-sales team handles them
The serial number ties together the sale, the warranty and the return to the vendor.
- Serial number traceability
- RMA workflow with the vendor
- Documented code, in your name
Who answers when it goes down
And not on a Tuesday at 10 a.m., when everything works.
- Assigned account owner who knows your operation
- Response times written into the contract
- Hands-on support through the first month-end close
We don't publish a price for this for the same reason we don't publish one for the system: it depends on the size of your operation, how much data needs to be migrated and how custom it needs to be. A one-hour consultation sets the scope and a fixed price.
From where you are to where you want to be.
Assessment
We look at how you operate today and where time or money is being lost. A fifteen-minute call to define the next step.
Data load and setup
We load the catalog, serial numbers, costs, stock and warranty policies.
Assisted go-live
We train the team that will use it and support you through the first month-end close.
Ongoing operation
Support with an assigned account owner and contractual response times.
What people ask before signing up.
Does it record the serial number at sale?
Yes, it's linked to the customer and the invoice for warranties.
Does it handle equipment in repair?
Yes, with status, owner and after-sales times.
Does it alert me if I sell below margin?
Yes, comparing the selling price against the updated real cost.
How we quote.
We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.
Quote after the assessment
After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.
Processes, data and users
POS, serial numbers, margins, after-sales and multi-store inventory. How many people will use it, how much information needs to be migrated and how customized it needs to be.
Support by plan
Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.
Let's protect your in-store margin.
A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.
Book your assessment
Leave us your details and we'll set it up for the next business day.
You're talking to Génesis, Valtriom's AI