Software for hotels in Panama: from booking to invoice.
Reservations, front desk, room charges, housekeeping and DGI electronic invoicing in a single system, without passing data back and forth.
Each area of the hotel keeps its own tab.
What keeps repeating in the country's hotels and apartment hotels.
Reservations in several places
Central reservations, WhatsApp, booking sites and a spreadsheet. Overbooking shows up when it's already too late.
Charges don't make it to the invoice
Restaurant, bar, laundry and minibar charged by hand, or lost altogether.
Housekeeping with no visibility
The front desk doesn't know which room is ready and ends up calling on the radio to confirm.
A single system for the whole hotel.
It's implemented in stages, in the order that least disrupts your operation.
Real availability
Occupancy calendar, seasonal rates and overbooking control.
Check-in and check-out
Guest registration, room assignment and an open folio throughout the stay.
Charge to the room
Restaurant, bar and services are posted to the folio and reach the final invoice complete.
Room status
Clean, dirty, under maintenance or blocked, updated from staff phones.
DGI electronic invoice
Invoice to the guest or the company, with ITBMS and hotel taxes applied.
Occupancy and average ticket
Occupancy by period, revenue per available room and average spend per guest.
Everything that applies to a hotel, and how far each piece goes.
Fifteen services you can hire separately or together, under a single account owner. Each one has its own page with the scope in writing.
The system and collections
What keeps the operation running every day.
ERP system built on Odoo
A single system for the whole hotel, not one per area.
- Reservation, check-in and guest account in one place
- Restaurant and bar charges posted to the room
- Housekeeping and maintenance with status per room
- Rates by season and by channel
Electronic invoicing in Panama
Billing the DGI accepts, running from day one.
- Electronic invoice folios monitored before they run out
- Electronic signature certificate managed
- Integration module with the ERP
- Support when the DGI rejects a document at month-end close
What fills rooms and what makes money
Occupancy isn't the number: the number is the average rate.
- Occupancy and average rate by season
- Revenue by area: rooms, restaurant, events
- Cost per occupied room
AI agents
Each one says what it does and what it doesn't. The limit is in writing.
Guest bookings and inquiries via WhatsApp
Availability, rates and confirmation without tying up the front desk.
What it doesn't do: It doesn't confirm a rate other than the current one, and it doesn't overbook.
Quotes the event or the group
With your seasonal rates and real availability.
What it doesn't do: It doesn't close discounts outside the range you authorized.
Chases the account of the company that lodges its staff with you
Escalating reminders with the real account statement.
What it doesn't do: It doesn't negotiate payment terms on its own.
“How's occupancy looking this month?”
Asked in plain language, answered from real data.
What it doesn't do: It doesn't show anything the person asking isn't allowed to see.
The vendor's invoice comes in without being typed
Reads the document and assigns it to the right area.
What it doesn't do: It doesn't approve the purchase: it leaves the draft for review.
Answers the phone during check-in hours
Takes the booking without leaving anyone waiting in the lobby.
What it doesn't do: It doesn't confirm a room without real availability.
AI governance
The rules for what an agent can say on behalf of your business.
What the AI can say on your behalf
In writing before you switch it on, not after the first problem.
- What it answers about price, complaints and terms
- What it has to escalate to a person
- Which customer data it can use and which it can't
Who authorizes a change
With partners or several branches, it keeps everyone from changing the agent's script on their own.
- Person responsible for approving script changes
- Log of what changed and when
- Periodic review of what it answered
Monthly AI usage report
Without that number you don't know if it's working for you or you just like it.
- How many conversations it resolved on its own
- How many it escalated and why
- Where it got things wrong and what that cost that month
Where it runs, network and security
The layer nobody notices until something slows down.
The booking engine, always available
People book in the middle of the night and from other time zones.
- Server sized for the booking engine
- Tested backups
- Monitoring that alerts before you notice
Guest Wi-Fi that holds up when the hotel is full
Coverage in every room, separate from the network that runs the system.
- Guest network separate from the operations network
- Coverage in rooms, the lobby and common areas
- Cabling and access sized for capacity
Protection for the cash desk and guest data
It stores your guests' passports and payment methods.
- ESET at the front desk, cash desk and administration
- Managed and reviewed firewall
- Segmentation between the guest network and operations
Custom work and support
When the standard isn't enough, and who answers after go-live.
Rates by season and channel, the way your team builds them
Your own pricing logic, not the one a third-party engine imposes.
- Your own rate rules
- Allotments and restrictions by channel
- Documented code, in your name
Who answers when it goes down
And not on a Tuesday at 10 a.m., when everything works.
- Assigned account owner who knows your operation
- Response times written into the contract
- Hands-on support through the first month-end close
We don't publish a price for this for the same reason we don't publish one for the system: it depends on the size of your operation, how much data needs to be migrated and how custom it needs to be. A one-hour consultation sets the scope and a fixed price.
From where you are to where you want to be.
Assessment
We look at how you operate today and where time or money is being lost. A fifteen-minute call to define the next step.
Data load and setup
We load rooms, rates, seasons and services. We configure the front desk workflow.
Assisted go-live
We train the team that will use it and support you through the first month-end close.
Ongoing operation
Support with an assigned account owner and contractual response times.
What people ask before signing up.
Does it connect to booking portals?
It can be integrated depending on the portal. In the assessment we review which ones you work with and which integration applies.
Does it handle rates by season and by room type?
Yes, with rules by date, room type and customer type or corporate agreement.
Is the invoice DGI-compliant?
Yes, it issues electronic invoices integrated with the authorized PACs in Panama.
How we quote.
We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.
Quote after the assessment
After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.
Processes, data and users
Bookings, front desk, guest charges, housekeeping, invoicing and reports. How many people will use it, how much information needs to be migrated and how customized it needs to be.
Support by plan
Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.
Let's get your hotel's operation in order.
A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.
Book your assessment
Leave us your details and we'll set it up for the next business day.
You're talking to Génesis, Valtriom's AI