Software for travel agencies in Panama.
Bookings, packages, providers and commissions. You know how much each sale leaves after paying the wholesaler, and you invoice with the DGI without double work.
You sell trips, but the margin shows up late.
What holds back Panamanian agencies the most.
Nobody knows the real commission
Between net rates, markup and penalties, the margin per trip file ends up being calculated by hand.
Messy payments to providers
Wholesalers, airlines and hotels with different payment dates and no central control of balances.
Every agent keeps their own file
Quotes and follow-ups in each person's email. If someone is out, the customer gets no answer.
From the quoted itinerary to the collected margin.
It's implemented in stages, in the order that least disrupts your operation.
Package quotes
Build the package with flights, hotel and services, and send it with costs and markup calculated.
One file per trip
Passengers, itinerary, providers, payments and documents in a single file.
Margin per trip file
Net rate vs. sale price, with commission per agent calculated automatically.
Accounts payable
Balances with wholesalers and payment dates, with alerts before they're due.
Passenger payments and deposits
Payment plans, partial deposits and outstanding balance per trip file.
DGI electronic invoice
Invoice to the passenger or the company, with ITBMS applied according to the service.
Everything that applies to a travel agency, and how far each piece goes.
Fifteen services you can hire separately or together, under a single account owner. Each one has its own page with the scope in writing.
The system and collections
What keeps the operation running every day.
ERP system built on Odoo
The system that makes the margin show up before the trip is closed.
- Trip file with air, hotel and ground
- Cost and commission per provider, with different rules per service
- Partial payments from the customer and to providers
- Passenger documents linked to the trip file
Electronic invoicing in Panama
Billing the DGI accepts, running from day one.
- Electronic invoice folios monitored before they run out
- Electronic signature certificate managed
- Integration module with the ERP
- Support when the DGI rejects a document at month-end close
Which trip pays
The margin is built from many pieces and lost in one.
- Margin per trip file and by trip type
- Commissions earned and collected by provider
- Trip files with a balance owed to the provider
AI agents
Each one says what it does and what it doesn't. The limit is in writing.
The package quote answered instantly
Builds the proposal with your providers and rates.
What it doesn't do: It doesn't confirm availability the provider hasn't sent back.
Quotes the complete package
Air, hotel and ground with your commission applied.
What it doesn't do: It doesn't close discounts outside the range you authorized.
Chases the trip deposit
Escalating reminders with the balance and the deadline.
What it doesn't do: It doesn't negotiate terms on its own.
“Which trip files have a balance with a provider?”
Asked in plain language, answered from real data.
What it doesn't do: It doesn't show anything the person asking isn't allowed to see.
The provider's confirmation comes in without manual entry
Reads the document and loads the booking reference, dates and cost.
What it doesn't do: It doesn't confirm the booking: it leaves a draft for review.
Answers the phone for passengers who are traveling
Takes the case with the trip file identified.
What it doesn't do: It doesn't change a booking over the phone.
AI governance
The rules for what an agent can say on behalf of your business.
What the AI can say on your behalf
In writing before you switch it on, not after the first problem.
- What it answers about price, complaints and terms
- What it has to escalate to a person
- Which customer data it can use and which it can't
Who authorizes a change
With partners or several branches, it keeps everyone from changing the agent's script on their own.
- Person responsible for approving script changes
- Log of what changed and when
- Periodic review of what it answered
Monthly AI usage report
Without that number you don't know if it's working for you or you just like it.
- How many conversations it resolved on its own
- How many it escalated and why
- Where it got things wrong and what that cost that month
Where it runs, network and security
The layer nobody notices until something slows down.
The system available when the customer books in the middle of the night
Trips are bought at any hour and from any country.
- Server available around the clock
- Tested backups
- Monitoring that alerts before you notice
Office network and guest network, kept separate
Whoever comes in to get a quote doesn't share a network with your trip files.
- Guest network separate from the work network
- Coverage in the office and customer service area
- Cabling and access properly sized
Passport and card data protected
You handle third parties' ID documents and payment methods.
- ESET on the agency's computers
- Managed and reviewed firewall
- Access control for passenger files
Custom work and support
When the standard isn't enough, and who answers after go-live.
Commissions per provider the way your business calculates them
Air, hotel and ground have different rules.
- Commission rule by service type
- Reconciliation of commissions earned vs. collected
- Documented code, in your name
Who answers when it goes down
And not on a Tuesday at 10 a.m., when everything works.
- Assigned account owner who knows your operation
- Response times written into the contract
- Hands-on support through the first month-end close
We don't publish a price for this for the same reason we don't publish one for the system: it depends on the size of your operation, how much data needs to be migrated and how custom it needs to be. A one-hour consultation sets the scope and a fixed price.
From where you are to where you want to be.
Assessment
We look at how you operate today and where time or money is being lost. A fifteen-minute call to define the next step.
Data load and setup
We load providers, travel products, rates and commission rules.
Assisted go-live
We train the team that will use it and support you through the first month-end close.
Ongoing operation
Support with an assigned account owner and contractual response times.
What people ask before signing up.
Can I control the margin before selling?
Yes. When you quote, you see the net rate, markup and resulting margin before sending the proposal.
Does it handle partial payments from passengers?
Yes, with a deposit plan and updated balance per trip file.
Does it issue electronic invoices with the DGI?
Yes, integrated with the authorized PACs in Panama.
How we quote.
We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.
Quote after the assessment
After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.
Processes, data and users
Sales, trip files, commissions, accounts payable and invoicing. How many people will use it, how much data needs to be migrated and how custom it needs to be.
Support by plan
Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.
Let's find out how much each trip leaves.
A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.
Book your assessment
Leave us your details and we'll set it up for the next business day.
You're talking to Génesis, Valtriom's AI