Nobody knows how many are lost
An unanswered WhatsApp at least stays in writing and can be counted. A call nobody answered leaves no trace. You have no idea how much money went out that way this month.
Voice Agent
The phone rings. And rings. And nobody answers.
The receptionist is with another customer, the salesperson is out on the road and the call goes to a voicemail nobody listens to. This agent answers on the first ring, talks, understands what's being asked and leaves the case ready for your team.
✓Answers in Panamanian Spanish, not dubbed neutral Spanish
✓Handles several calls at the same time, without putting anyone on hold
✓Transfers to a person when the case calls for it
Real call
Saturday, 11:40 a.m.
Customer: “Hi, I'm calling to find out if the spare part I ordered has arrived.”
Agent: “Happy to help. Could you give me your order number or the company name?”
Customer: “Taller Los Andes.”
Agent: “Order 4471 arrived yesterday and is ready for pickup at the Juan Díaz warehouse. We're open until 1:00 p.m. Shall I book your pickup for today?”
On a Saturday. With nobody on the phone.
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The pain
A missed call is the most expensive lost sale there is.
People who call are in a hurry. If you don't answer, they call the next one on the list.
One person, one call
While the receptionist handles one caller, the other three hear a busy signal or hold music. At peak hours that's the whole day.
Nobody listens to the voicemail
And by the time someone checks it, two days have gone by. The customer who left the message already solved it with another provider and doesn't even remember calling.
Most businesses in Panama have no idea how many calls they missed last week. That number almost always scares people.
What it is
Someone who answers the phone, talks and solves.
It takes the call by voice, understands what's said even when people say it their own way, answers with your business's information and transfers when needed.
It's not a “press 1” phone menu
Everyone hates those menus, and for good reason: they make the customer guess which option fits their problem. Here the customer says what they need, in their own words, and the agent understands.
It's not a recording
It holds a two-way conversation: it asks, listens, and asks again if something wasn't clear. If the customer interrupts mid-sentence, it stops and listens, the way a person does.
It doesn't pretend to be human
If asked, it says it's an assistant. And as soon as the customer asks to talk to someone, it transfers without insisting or beating around the bush.
How it works
What happens from the moment the call comes in.
1. Answers on the first ringAt any hour, even if five calls come in at once. Nobody hears a busy signal.
2. Identifies the callerBy the number, if it's already in your database. It greets them by name and sees their history.
3. Listens and understandsThe customer talks normally, with filler words and half sentences. There's no menu to memorize.
4. Answers or resolvesHours, addresses, order status, availability, terms. Whatever you defined.
5. Books or transfersIt books the appointment on the calendar, or passes the call to the right person with the context already there.
6. Puts the call in writingFull transcript and summary in the CRM. For the first time you can read what was said on the phone.
How much it saves you and how much you gain
The math, based on 600 calls a month.
Estimates for sizing, not a promise. In the assessment we calculate them with your real traffic.
That's what a business loses with a single line answered by one person. With the agent, that figure drops to almost zero because it handles several calls at once.
Order status, hours, address, availability, booking an appointment. Your people only take the ones that truly require judgment.
Recover just one sale a month of the ones lost in voicemail today, and the service has paid for itself. And it's usually several.
You also gain something you don't have today: knowing what's said on the phone. Every call is transcribed and summarized.
How we do it
Fifteen business days, explained with no mystery.
Voice is the most demanding channel there is: if the agent takes one second too long to respond, the customer hangs up. That's why it gets more fine-tuning than the others.
1
We listen to your real calls
What people actually ask, how they ask it and how your team answers today. That's where the script comes from, and the vocabulary too: Panamanian customers don't ask for things by their catalog name.
2
We set up the line and the voice
A new number or your current one. We choose the voice and calibrate the pace until it sounds natural in Panamanian Spanish, not the neutral dubbing accent that gives the robot away in two seconds.
3
We define when it transfers
What it never resolves on its own, what makes it pass the call immediately and to whom. We test with real calls from your team before it answers a single customer.
When you need it
If any of these happens to you, it'll help.
The phone is your main channelRepair shops, clinics, distributors, technical services: people call before they write.
You have impossible peak hoursAt certain times more calls come in than one person can handle.
You book appointments by phoneAnd coordinating each one eats up half an hour of someone's day.
Your voicemail is fullA clear sign you're losing calls every day.
Price
$790 to get started. Then $349 a month.
That's it. No options to choose and no fine print: setup is paid once and the monthly fee starts when the agent begins answering.
Voice Agent
One service, two payments.
$790 today, one time only
$349 per month, once it goes live
Full first year: $4,978 · from the second year on: $4,188 per year
- ✓Today's payment covers: line setup, voice selection and calibration, a script built from your real calls, transfer rules and live testing with your team
- ✓The monthly fee covers: 500 minutes of conversation, unlimited simultaneous calls, a transcript and summary of every call in the CRM, and ongoing script tuning
- ✓Minutes beyond 500: $0.60 each. We let you know when you reach 80% of the plan, so you never get a surprise at the end of the month
- ✓30-day guarantee and no lock-in: cancel with 30 days' notice
Five hundred minutes is about eight hours of conversation a month, which is enough for the vast majority. If your operation is a call center, we'll talk about a volume plan. And we'll tell you straight: it's the most expensive assistant in the line because voice costs more than text — if your call volume is low, you're better off with the WhatsApp Assistant.
Frequently asked questions
What people ask before deciding.
Can you tell it's not a person?
It sounds natural, but if someone asks directly, it says so. What people value most isn't that it seems human: it's that they get answered on the first ring and get their issue solved without being put on hold.
Does it understand the Panamanian accent?
Yes, and we calibrate that part with recordings of your own calls. We also load in what your customers call things, which almost never matches the catalog name.
What happens if I go over 500 minutes?
We let you know when you reach 80%, and additional minutes are billed at $0.60 each. We don't cut the service mid-month or leave you without a line: we'd rather warn you and let you decide whether to upgrade your plan.
Can I keep my current number?
Yes. Your number can be ported, or you can keep yours and forward it to the agent. We define it in the assessment based on how your phone system is set up today.
What happens if it doesn't understand the customer?
It asks again once. If it still doesn't understand, it transfers to a person instead of insisting. We'd rather it transfer too often than leave the customer going in circles.
Can it take payments or orders?
It can take the order and leave it ready in the system. We don't handle payments or card data over the phone: it's a risk that isn't worth it for either side.
15-minute call
We'll tell you how many calls you're losing. Almost nobody knows.
One hour of consulting. We review your phone traffic, how many calls go unanswered and which ones can be resolved without a person. If your volume doesn't justify it, we'll tell you and we won't sell you anything.
✓No commitment, no contract involved
✓We give you the analysis in writing
✓We reply the same business day
Order the Voice Agent
$790 today and $349 a month once it goes live. Answering calls in 15 business days.
Order now
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