WhatsApp, Instagram, Facebook, your website chat and email, handled by the same assistant, which remembers the conversation even if the customer switches channels midway.
On Instagram: “Hi, do you have the 1HP pump?”
Assistant: “Yes, we have it in stock at $214.90 including ITBMS. Would you like to pick it up in store or have it shipped?”
Tuesday, on WhatsApp, same number: “I want the one we looked at yesterday”
Assistant: “The 1HP pump at $214.90. I'll send you the formal quote right now.”
Nobody decided to serve customers on five channels. They just kept showing up, and now someone has to watch all of them.
They wrote on Instagram, didn't get a quick answer, and wrote again on WhatsApp. On the other end is a different person who knows nothing, and the customer has to explain everything all over again. That's when they get annoyed.
The Messenger one was seen by someone who no longer works there. The email one sat in the inbox of someone on vacation. Nobody knows how many messages went unanswered this month, because there's no way to count them.
Half of inquiries come in after 6 p.m. and on Saturdays. They get answered on Monday, when the customer has already bought elsewhere and doesn't even remember writing.
The problem isn't the volume of messages. It's that they're scattered across places that don't talk to each other, and nobody has the full picture of a single customer.
What matters isn't that it answers in many places. It's that it's the same one, and that it remembers: if the customer asked on Instagram and follows up on WhatsApp, the conversation picks up where it left off.
One bot per channel is worse than none: each one answers differently and none knows what the other said. Here it's a single assistant with a single brain, looking out of four windows.
It filters, answers the repetitive stuff and keeps things organized. When the conversation needs a person — a complaint, a negotiation, something sensitive — it hands it over with all the context already written, not from scratch.
None of that “press 1 for sales.” The customer writes the way they talk and the assistant understands. If it doesn't understand, it says so and calls someone; it doesn't go in circles.
Estimates for sizing, not a promise. In the assessment we calculate them with your real data.
Share of incoming messages that are the same five questions: price, stock, hours, where you are and how to pay. A person no longer answers those.
They come in at night and on weekends. Today they get answered the next day; with the assistant they're answered on the spot, which is when the customer still wants to buy.
Recover two sales a month that are lost today for not answering in time, and the monthly fee has paid for itself. Everything else is profit.
Connecting the channels is the easy part. The hard part is getting the assistant to answer the way your best salesperson does.
We pull your last few months of real conversations from each channel and see what people actually ask and how your team answers. That's where the script comes from, not a generic template.
WhatsApp Business API, Instagram, Messenger, web chat and email, all into the same inbox. And to the ERP, so it answers with real prices and stock, not an outdated list.
What it can answer on its own, what it never answers and who gets each type of case. You make this call, and it's what keeps the assistant from saying something it shouldn't.
Only serve customers on WhatsApp? Then you're better off with the WhatsApp Assistant, which costs less and does the same thing on that channel.
That's it. No options to choose and no fine print: setup is paid once and the monthly fee starts when the assistant starts serving customers.
One service, two payments.
Full first year: $3,578 · from the second year on: $2,988 a year
Additional channel after the fourth: $29 a month. WhatsApp Business API usage is billed by Meta directly to your account and runs between $15 and $40 a month depending on volume; we explain it before you sign.
We tell them up front, because lying gets expensive. What they do notice is that they get an instant answer and don't have to repeat their story. That matters more than who's on the other end.
It only answers from the information you approved. If it's asked something outside that, it says it will check and hands off to a person. We'd rather it over-escalate than make things up.
It can put together the quote and leave the order ready in the ERP. If what you're after is having it negotiate and close the whole sale, that's the Sales Agent.
Yes, but it delivers less: without an ERP it answers from a list you maintain, not from your real stock. We tell you in the assessment whether it's worth it that way or better to wait.
Twelve business days from when you give us access to the channels. WhatsApp Business API approval is handled by Meta and sometimes takes a few extra days; that doesn't depend on us and we let you know at the start.
One hour of consulting. We review where people write to you from, how long you take to answer and what percentage can be automated without the customer suffering for it. If you're already handling it well, we tell you and we don't sell you anything.
$590 today and $249 a month once it goes live. Serving customers in 12 business days.
Order nowYou're talking to Génesis, Valtriom's AI