Software for hardware stores in Panama that actually gets your inventory to add up.
Thousands of SKUs, per-customer pricing, credit sales and a DGI that doesn't wait. We get inventory, the sales counter and electronic invoicing running in a single system.
The problem isn't selling. It's knowing what you have left and who owes you.
These are the three situations Panamanian hardware stores most often come to us with.
The inventory in the system isn't the one in the warehouse
Screws and fasteners sold by the unit and bought by the box, shrinkage nobody records and counts that only add up once a year.
Every customer has their own price
The foreman, the contractor and the general public pay different prices. If the price lives in the salesperson's head, you lose margin on every sale.
You sell on credit and don't know how much you're owed
Credit sales tracked in a notebook, scattered partial payments and collections that depend on someone remembering to call.
Inventory, sales counter and collections, connected.
It's implemented in stages, in the order that least disrupts your operation.
Purchase and sales units
You buy the box, you sell the unit and the system converts automatically. Cycle counts by aisle, without closing the store.
Price lists by customer type
Contractor, foreman or general public. The price and discount come from the system, not from the salesperson's judgment.
Fast sales with DGI invoicing
Quote, invoice and dispatch in the same flow, with the electronic invoice issued and accepted instantly.
Receivables and limits per customer
Credit limit, receivables aging and an up-to-date account statement. You get a warning before dispatching to anyone already past due.
Restocking based on real turnover
Purchase suggestions based on what really moves, not on what suddenly ran out. Vendor comparison.
Transfers and consolidated stock
You see inventory across all branches and move merchandise between them with supporting documents.
Everything that applies to a hardware store, and how far each piece goes.
Fifteen services you can hire separately or together, under a single account owner. Each one has its own page with the scope in writing.
The system and collections
What keeps the operation running every day.
ERP system built on Odoo
The system that makes three branches work as one.
- The same item by the unit and by the meter, with two units of measure
- Consolidated inventory with documented transfers
- Price per customer: counter, contractor and credit
- A quote that turns into a dispatch without retyping
Electronic invoicing in Panama
Billing the DGI accepts, running from day one.
- Electronic invoice folios monitored before they run out
- Electronic signature certificate managed
- Integration module with the ERP
- Support when the DGI rejects a document at month-end close
What you really keep
Selling a lot isn't the problem. Knowing what it leaves you with is.
- Margin by product line and by branch
- Turnover: what moves and what has been sitting for months
- Past-due receivables by customer and by age
AI agents
Each one says what it does and what it doesn't. The limit is in writing.
“Do you have half-inch pipe?” answered at 7 a.m.
Answers price and stock questions without pulling anyone off the counter.
What it doesn't do: It doesn't confirm stock for items already dispatched but not yet recorded.
Quotes the materials for an entire construction job
With your price list by customer type.
What it doesn't do: It doesn't close discounts outside the range you authorized.
Chases the contractor who buys on credit
Escalating reminders with the real account statement.
What it doesn't do: It doesn't negotiate payment terms on its own.
“How much cement did I sell this month by branch?”
Asked in plain language, answered from real data.
What it doesn't do: It doesn't show anything the person asking isn't allowed to see.
The vendor's invoice comes in without being typed
Reads the document and loads item, quantity and cost.
What it doesn't do: It doesn't approve the purchase: it leaves the draft for review.
Answers the phone at job-site rush hour
Takes pickup orders and confirms availability.
What it doesn't do: It doesn't replace the salesperson when the customer is already at the counter.
AI governance
The rules for what an agent can say on behalf of your business.
What the AI can say on your behalf
In writing before you switch it on, not after the first problem.
- What it answers about price, complaints and terms
- What it has to escalate to a person
- Which customer data it can use and which it can't
Who authorizes a change
With partners or several branches, it keeps everyone from changing the agent's script on their own.
- Person responsible for approving script changes
- Log of what changed and when
- Periodic review of what it answered
Monthly AI usage report
Without that number you don't know if it's working for you or you just like it.
- How many conversations it resolved on its own
- How many it escalated and why
- Where it got things wrong and what that cost that month
Where it runs, network and security
The layer nobody notices until something slows down.
Three branches seeing the same inventory
One single database, not three files someone reconciles on Monday.
- Your own server with tested backups
- The counter keeps invoicing if the link goes down
- Monitoring that alerts before you notice
A link between branches that doesn't depend on the neighborhood's internet
With backup: if the main link goes down, the branch keeps invoicing.
- Primary and secondary link per branch
- Coverage at the counter, warehouse and materials yard
- Cameras over the yard, which is where material goes missing
Protection for the registers and the perimeter
Three branches are three entry points.
- ESET on every sales and office workstation
- Managed firewall at every location
- Control over who connects a device to the network
Custom work and support
When the standard isn't enough, and who answers after go-live.
Selling by the unit and by the meter on the same code
Two units of measure on one product: the standard doesn't handle it well.
- Conversion and price by package size
- Material cutting with recorded waste
- Documented code, in your name
Who answers when it goes down
And not on a Tuesday at 10 a.m., when everything works.
- Assigned account owner who knows your operation
- Response times written into the contract
- Hands-on support through the first month-end close
We don't publish a price for this for the same reason we don't publish one for the system: it depends on the size of your operation, how much data needs to be migrated and how custom it needs to be. A one-hour consultation sets the scope and a fixed price.
From where you are to where you want to be.
Assessment
We look at how you buy, how you sell and where you're losing margin today. A 15-minute call.
Catalog load
We upload SKUs, units, prices and balances. If you're coming from another system, we migrate what's useful.
Counter go-live
We train the team that invoices. During the first month we support the close and the count.
Supported operation
Support with an assigned account owner and contractual response times.
What people ask before signing up.
Does it work if I sell by the unit and buy by the box?
Yes. You define the purchase unit, the sales unit and the conversion factor. The system deducts correctly and the unit cost stays exact.
Can I handle different prices per customer?
Yes. Price lists are set up by customer type, with volume discount rules. The salesperson doesn't have to calculate anything.
Does it issue electronic invoices with the DGI?
Yes. It's integrated with the authorized PACs in Panama, with invoice folio control and alerts before they run out.
How long does implementation take at a hardware store?
It depends on the catalog and whether there are several branches. You leave the assessment with a timeline and a fixed price.
How we quote.
We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.
Quote after the assessment
After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.
Processes, data and users
How many SKUs need to be loaded, how many branches and how customized the counter needs to be. How many people will use it, how much information needs to be migrated and how customized it needs to be.
Support by plan
Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.
Let's get your inventory and receivables to add up.
A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.
Book your assessment
Leave us your details and we'll set it up for the next business day.
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