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Pharmacies

Software for pharmacies in Panama.

Batches, expiration dates, prescriptions and agreements. Fast checkout with DGI invoicing and real control of what's expiring on the shelf.

✓Electronic invoicing with the DGI included
✓Local support with an assigned account owner
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What we see often

What expires on the shelf is money you already paid.

What weighs most on Panamanian pharmacies.

Expirations with no alert

Medicine that expires on the shelf because nobody checked in time.

Slow checkout at rush hour

Manual lookup of prices and presentations while the line grows.

Agreements and insurance by hand

Billing to insurers and corporate agreements reconciled in spreadsheets.

What gets up and running

Checkout, batches and agreements.

It's implemented in stages, in the order that least disrupts your operation.

POS

Fast checkout with DGI

Barcode checkout and an electronic invoice issued on the spot.

Lots

Expirations with alerts

Control by batch and date, with early warnings and first-expired, first-out rotation.

Inventory

Presentations and equivalents

Control by presentation, with search by active ingredient or brand.

Agreements

Insurers and companies

Billing per agreement, with reconciliation and backup per institutional customer.

Purchasing

Replenishment by turnover

Orders based on real sales, with price history per wholesaler.

Branches

Consolidated stock

Availability and transfers between the chain's pharmacies.

How we apply it

Everything that applies to a pharmacy, and how far each piece goes.

Fifteen services you can hire separately or together, under a single account owner. Each one has its own page with the scope in writing.

The system and collections

What keeps the operation running every day.

ERP

ERP system built on Odoo

The system that keeps expirations from eating your margin.

  • Batch and expiration date per product, with early alerts
  • Agreements and insurers with copay and reconciliation
  • Control of regulated medicines, with an owner
  • Generic substitution with the price in plain sight
Electronic invoicing

Electronic invoicing in Panama

Billing the DGI accepts, running from day one.

  • Electronic invoice folios monitored before they run out
  • Electronic signature certificate managed
  • Integration module with the ERP
  • Support when the DGI rejects a document at month-end close
Reports

What expires and what makes money

What expires on the shelf is money you already paid for.

  • Product about to expire, sorted by date
  • Margin by line and by agreement
  • Turnover by laboratory

AI agents

Each one says what it does and what it doesn't. The limit is in writing.

WhatsApp Assistant

“Do you have this medicine?” without tying up the pharmacist in charge

Checks stock and price, and lets them know when the out-of-stock item arrives.

What it doesn't do: It doesn't suggest substitutions or give medical advice.

Sales Agent

Handles the chronic patient's order

Puts together their monthly refill with what they always take.

What it doesn't do: It doesn't close discounts outside the range you authorized.

Collections Agent

Chases the agreement that hasn't settled

Escalating reminders with the real account statement.

What it doesn't do: It doesn't negotiate payment terms on its own.

Business Copilot

“What's expiring on me in 60 days?”

Asked in plain language, answered from real data.

What it doesn't do: It doesn't show anything the person asking isn't allowed to see.

Document Extraction

The wholesaler's invoice gets in without anyone typing it

Reads the document and loads product, batch and expiration date.

What it doesn't do: It doesn't approve the purchase: it leaves the draft for review.

Voice Agent

Answers the phone when there's a line

Confirms stock and sets items aside without tying up the counter.

What it doesn't do: It doesn't give clinical information or recommend treatments.

AI governance

The rules for what an agent can say on behalf of your business.

Policy

What the AI can say on your behalf

In writing before you switch it on, not after the first problem.

  • What it answers about price, complaints and terms
  • What it has to escalate to a person
  • Which customer data it can use and which it can't
Committee

Who authorizes a change

With partners or several branches, it keeps everyone from changing the agent's script on their own.

  • Person responsible for approving script changes
  • Log of what changed and when
  • Periodic review of what it answered
Measurement

Monthly AI usage report

Without that number you don't know if it's working for you or you just like it.

  • How many conversations it resolved on its own
  • How many it escalated and why
  • Where it got things wrong and what that cost that month

Where it runs, network and security

The layer nobody notices until something slows down.

Infrastructure

The register doesn't stop, not even on payday

A pharmacy that can't ring up sends the customer next door.

  • The point of sale works locally and syncs when the connection is back
  • Tested backups
  • Monitoring that alerts before you notice
Networks

Cameras on the controlled substances area

Video and access control where regulations require it.

  • Video circuit separated from the payment network
  • Access control to the regulated area
  • Coverage at the counter and in the warehouse
Cybersecurity

Protection for the registers and the perimeter

Your register stores customers' payment methods.

  • ESET on every sales and office workstation
  • Managed and reviewed firewall
  • Control over who connects a device to the network

Custom work and support

When the standard isn't enough, and who answers after go-live.

Development

Agreements and insurers, billed the way you bill them

Each agreement settles differently: copay, discount and reconciliation.

  • Rules per agreement
  • Reconciliation of what was settled against what was dispensed
  • Documented code, in your name
Support

Who answers when it goes down

And not on a Tuesday at 10 a.m., when everything works.

  • Assigned account owner who knows your operation
  • Response times written into the contract
  • Hands-on support through the first month-end close

We don't publish a price for this for the same reason we don't publish one for the system: it depends on the size of your operation, how much data needs to be migrated and how custom it needs to be. A one-hour consultation sets the scope and a fixed price.

How we do it

From where you are to where you want to be.

Step 1

Assessment

We look at how you operate today and where time or money is being lost. A fifteen-minute call to define the next step.

Step 2

Data load and setup

We load your catalog with presentations and batches, agreements, vendors and stock.

Step 3

Assisted go-live

We train the team that will use it and support you through the first month-end close.

Step 4

Ongoing operation

Support with an assigned account owner and contractual response times.

Frequently asked questions

What people ask before signing up.

Does it track batches and expiration dates?

Yes, with early alerts and first-expired, first-out dispatch.

Does it handle agreements with insurers and companies?

Yes, with billing per agreement and reconciliation.

Does it issue electronic invoices with the DGI?

Yes, integrated with the authorized PACs in Panama.

Investment

How we quote.

We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.

Fixed price

Quote after the assessment

After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.

What defines it

Processes, data and users

POS, batches and expirations, agreements, purchasing and multi-branch. How many people will use it, how much data needs to be migrated, and how custom it needs to be.

Monthly

Support by plan

Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.

15-minute call

Let's stop losing product to expiration.

A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.

✓No commitment, no contract involved
✓We reply the same business day

Book your assessment

Leave us your details and we'll set it up for the next business day.

Or message us on WhatsApp: +507 6930-5559 · hola@valtriom.com