You're already a customer. This is where we resolve what was left pending.
If something didn't turn out as you expected, if you need to restart a project or if you want to grow with what you already have: this is the direct channel, without going through sales.
The project ended, but the relationship didn't.
What this channel is for.
Something was left half-done
A module whose configuration was never finished, or a feature that got postponed and never came back.
Expectations weren't met
You understood one thing and got another. We'd rather hear it from you than have you tell others.
You grew and the system didn't
You opened a branch, added staff or changed a process, and the configuration became outdated.
What we do with what you tell us.
It's implemented in stages, in the order that least disrupts your operation.
No sales filter
This channel doesn't sell. First we understand what happened and what you expected.
Against what was agreed
We look at the original scope and compare it with what was delivered.
With a concrete plan
What gets fixed, who does it and by when. If it's our mistake, it's fixed at no cost.
Stalled projects
We assess what can be saved from the work done and what's better to redo.
On top of what you already have
Expansions and improvements built on the installed base, without starting from scratch.
It gets documented
Everything you report gets an owner and follow-up, instead of staying in a loose conversation.
From where you are to where you want to be.
Assessment
We look at how you operate today and where time or money is being lost. A fifteen-minute call to define the next step.
Data load and setup
We review your history, the original scope and what was delivered.
Assisted go-live
We train the team that will use it and support you through the first month-end close.
Ongoing operation
Support with an assigned account owner and contractual response times.
What people ask before signing up.
Does this replace technical support?
No. If something stopped working, use support. This channel is for what was left pending or didn't meet expectations.
Is it fixed at no cost?
If the mistake is ours or it was within the agreed scope, yes. If it's new scope, it gets quoted and you decide.
Who do I talk to?
The after-sales team, which reviews the case with your account owner.
How we quote.
We don't publish a price list because it would be made up: two companies in the same industry can need very different things. What we do guarantee is how you get to the number.
Quote after the assessment
After the call, if the case calls for it, a one-hour consultation sets the scope and a fixed price. If the scope changes, it's quoted separately and you approve it first.
Processes, data and users
Scope of what's pending and whether it's a fix or new work. How many people will use it, how much data needs to be migrated and how customized it needs to be.
Support by plan
Ongoing operation runs on a monthly plan, with an assigned account owner and contractual response times. It's contracted separately from the implementation.
Tell us what was left pending.
A fifteen-minute call and you walk away with a clear next step — even if the answer is that you don't need us yet.
Book your assessment
Leave us your details and we'll set it up for the next business day.
You're talking to Génesis, Valtriom's AI