In today's business world, agility isn't a luxury: it's a necessity. Companies that use Odoo face constant challenges in their daily operations: electronic invoices that don't reach the DGI, locked-out users, POS errors, stalled bank reconciliations. Most of these cases are quick incidents, but they can bring a business to a halt. This is where the Valtriom Wallet Ticket concept comes in: an innovative model that transforms the way technical support is managed in Odoo.
Wallet Tickets are prepaid support packages designed to handle technical incidents with guaranteed response times. Unlike traditional contracts, they don't require annual commitments; instead, they give the customer flexibility and control. Each ticket covers one specific case, with SLAs defined by the chosen tier: Continuity, Expansion or Optimization.
The benefit is twofold. For the company, it ensures immediate attention with a committed SLA. For Valtriom, it means a clear, profitable model that separates operational incidents from improvement or development projects. Put simply: urgent matters are solved with tickets; strategic ones become hourly projects.
We spoke with Christian García, Head of Sales at Valtriom, to learn his view on this model. “The market in Panama and the region was asking for flexibility. Many customers don't want to be tied to a long contract, but they also can't wait when a problem stops their operation. With Wallet Tickets, they find a balance: speed, security and a transparent cost.”
Milleny also highlights the added-value component: “All Wallet Tickets include a 5% discount on improvements, developments, training and consulting. That turns every purchase into an investment, because the customer not only solves immediate incidents but also opens the door to optimizing their Odoo on better terms.”
The impact is already being felt among customers in critical industries such as healthcare, distribution and retail. Companies that used to struggle with lost tickets or support without an SLA now have a clear tool: they know how much each intervention costs, how long it lasts and what it covers. Plus, if an incident turns out to be an improvement, it automatically becomes a consulting lead, creating a natural path of technological evolution.
Ultimately, Wallet Tickets are not just a product: they represent a new support philosophy. In a region where most providers still operate with generic models, Valtriom is betting on a sober, innovative scheme adapted to the business reality of Latin America. As Christian Garcia concludes: “Support is no longer a reactive expense; with Wallet Tickets we turn it into a strategic resource for growing with control.”