Génesis — Support that lives inside your Odoo
Don't open an email. Don't look for a number. Click the help icon.
Génesis is VALTRIOM's support assistant, and it works inside your own system. An icon in the top bar opens a chat panel without leaving the screen you're working on.
Included in your plan
Inside your Odoo No Helpdesk
Odoo 16 17 18 19
What it solves
It answers with your data, not generalities
Génesis knows which plan you have, when it expires, how many tickets you have left and which ones are open. If you ask “what happened with my case?”, it answers with the reference and the actual stage.
It understands your operation
System use, sales, purchasing, inventory and accounting processes, and Panama electronic invoicing: issuance, PAC rejections, CUFE, credit notes.
Paste the error exactly as you see it
The panel doesn't close when you switch tabs to copy an error message. That detail, which seems minor, is the difference between describing a problem from memory and showing it exactly.
It opens the ticket for you
When the case needs a technician, Génesis logs it with all the context already included: the company, the RUC, the system version, the reporting user and the full conversation. Nobody asks you for the same information again.
When you need a person
Just ask. Génesis stops trying to solve it, logs the case, assigns it to a named advisor, notifies them and hands over the entire conversation. You receive the specific case reference, not a vague promise.
And you can keep typing in the same window: the advisor replies right there. What they write from our system shows up in your panel within seconds.
How it works
1. We install the module
A lightweight module in your Odoo, and we give you your key.
2. The icon appears
The help icon is shown to the users you authorize.
3. You type
Génesis checks your plan and answers.
4. It escalates if needed
It opens the ticket or hands you over to a person.
Your plan, with clear numbers
Each plan comes with a number of tickets. Monthly plan tickets are refilled with the invoice for each period; packages you buy in advance are added on and kept. You can see at any time how many you've used and how many you have left.
Security, in concrete terms
- Your key never reaches the browser. It travels between servers, not across your users' screens.
- Génesis doesn't execute anything inside your system. It reads what you type or paste. It doesn't modify your data.
- Before it leaves your server, the text goes through a filter that deletes passwords, tokens and card numbers.
- Everything that's sent is logged inside your own Odoo, auditable by you.
- Only the users you enable can see the panel.